Terms of service
SKLYR — TERMS OF SERVICE
Effective Date: 10 May Applicable to: Consumers and business customers purchasing through [sklyr.com]
0. WHO WE ARE (MANDATORY IDENTIFICATION — Art. 10 Law 34/2002 LSSI)
These Terms govern your use of our website and any purchase made through it. The website and store are operated by:
This identification information is provided as required by Spanish and EU law and cannot be withheld from customers. (Personal data of directors beyond what the law requires is not published.)
1. ACCEPTANCE AND LEGAL CAPACITY
1.1 By accessing the website or placing an order, you confirm that you are at least 18 years old (or the age of majority in your country of residence) and have legal capacity to enter into a binding contract.
1.2 If you do not agree to these Terms, please do not use the website.
2. CONSUMERS AND BUSINESS CUSTOMERS
2.1 A consumer is any natural person acting for purposes outside their trade, business, craft or profession. Mandatory consumer-protection rights described in these Terms apply only to consumers and always prevail over any conflicting clause.
2.2 Where these Terms grant broader rights to us or impose broader limitations (e.g. in the limitation-of-liability clause), those broader terms apply only to business (non-consumer) customers, except to the extent the law allows them against consumers.
3. INTELLECTUAL PROPERTY
3.1 The website and its content (source code, design, photography, text, databases) are owned by us or our licensors and are protected by intellectual property law.
3.2 We use AI tools to generate certain visual assets (product renderings, lookbooks, campaign imagery) and assert ownership over those assets to the extent permitted by applicable law.
3.3 You are granted a limited, non-exclusive, non-transferable, revocable licence to access the site for personal, non-commercial use. Unauthorised reproduction, mirroring, or commercial exploitation of our content is prohibited.
4. ORDERS, PRICES AND PAYMENT
4.1 The display of products is an invitation to treat, not a binding offer. A contract is formed when we confirm acceptance of your order (e.g. by dispatch confirmation). We may decline or cancel an order in cases of genuine pricing errors, stock issues, or suspected fraud, acting in good faith; if we cancel a paid order, we refund you in full.
4.2 Prices are shown in Euros (EUR) and include applicable taxes/VAT where required. Any shipping costs and, where relevant, customs duties or return costs are shown before you confirm the order.
4.3 Where we offer a discount or "sale" price, the reference price shown is the lowest price applied during the 30 days before the discount (Omnibus / Art. 20 Directive 98/6/EC as amended).
4.4 By submitting payment you authorise us (or our payment provider) to charge the order total. This does not affect your statutory rights to a refund.
5. DELIVERY AND PASSING OF RISK
5.1 Delivery times are estimates. We are not liable for delays caused by force majeure, customs, or carrier issues beyond our reasonable control.
5.2 Passing of risk (consumers): The risk of loss of or damage to the goods passes to you only when you — or a third party designated by you, other than the carrier — take physical possession of the goods. If goods are lost or damaged before you receive them, this is our responsibility. (The risk passes earlier only if you arranged a carrier we did not offer.)
5.3 For business customers, risk passes on hand-over to the carrier.
6. LEGAL GUARANTEE OF CONFORMITY (CONSUMERS)
6.1 We are liable for any lack of conformity of the goods under the Spanish consumer protection law (TRLGDCU) and Directive (EU) 2019/771. For new goods this legal guarantee lasts three (3) years from delivery.
6.2 During the first two (2) years, any lack of conformity is presumed to have existed at delivery, unless proven otherwise. The right to claim does not prescribe until five (5) years after the lack of conformity becomes apparent.
6.3 Where goods are not in conformity, you are entitled to have them brought into conformity (repair or replacement) free of charge, or to a proportionate price reduction or termination of the contract, in accordance with the law. All costs of returning, repairing or replacing non-conforming goods are borne by us — this is separate from the right of withdrawal below.
6.4 This legal guarantee is mandatory and is not affected by any commercial guarantee we may offer.
7. RIGHT OF WITHDRAWAL (14 DAYS — CONSUMERS)
7.1 As a consumer, you may withdraw from the contract within 14 days without giving any reason. The period runs from the day you (or a designated third party other than the carrier) acquire physical possession of the goods.
7.2 To withdraw, inform us by a clear statement (email to hello@sklyr.com or the model withdrawal form available [link]). Simply refusing or returning a parcel without a statement is not a valid withdrawal.
7.3 Return location and costs: Approved returns must be sent to [return address — state clearly whether EU or China]. [State clearly who bears the direct cost of return and an estimated amount.] Because we inform you of these costs here and before checkout, the direct cost of returning withdrawal items is borne by you, except where we agree otherwise or where the return concerns non-conforming/defective goods (in which case we bear all costs — see clause 6).
Operational recommendation (not part of the published terms): offering an EU return address or a prepaid label dramatically reduces disputes and chargebacks. If you keep a China return address, the cost must be clearly disclosed and proportionate, or it may be challenged as undermining the withdrawal right.
7.4 We will reimburse all payments received, including standard delivery costs, within 14 days of being informed of your withdrawal. We may withhold reimbursement until we receive the goods back or you provide proof of return.
7.5 Full details are set out in our [Returns & Withdrawal Policy], incorporated by reference.
8. ACCEPTABLE USE AND ACCOUNT SECURITY
8.1 You agree not to use the site unlawfully, to scrape or harvest data by automated means, to introduce malicious code, or to circumvent security measures.
8.2 If you register an account, keep your credentials secure. You are responsible for activity under your account, except for unauthorised use that is not attributable to your fault (e.g. where you were not negligent). Notify us promptly of any unauthorised use.
9. LIMITATION OF LIABILITY
9.1 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or gross negligence, or any mandatory statutory rights of consumers (including the legal guarantee of conformity and the right of withdrawal).
9.2 Subject to clause 9.1, and to the extent permitted by law, we are not liable for indirect, incidental, consequential or special losses (such as loss of profit, revenue, data or goodwill).
9.3 Subject to clause 9.1, and for business customers in particular, our total aggregate liability arising from an order is limited to the amount paid for that order.
9.4 The site and content are provided on a reasonable-efforts basis. We do not exclude implied statutory protections owed to consumers.
10. NOTICE AND TAKEDOWN (EU / DSA)
If you believe content on the site infringes your intellectual property rights, send a notice to hello@sklyr.com including: (a) your signature (physical or electronic); (b) identification of the protected work; (c) the exact URL of the allegedly infringing material; and (d) a statement, made in good faith, that you are the rights-holder or authorised to act. We handle notices in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065) and applicable Spanish law.
11. PRODUCT SAFETY AND INFORMATION (GPSR)
We provide manufacturer and product safety information on our product pages as required by Regulation (EU) 2023/988 (General Product Safety Regulation). Where the manufacturer is outside the EU, the EU responsible person is: [name and contact of your EU responsible person — required because you import from China].
12. DATA PROTECTION AND COOKIES
Your personal data is processed in accordance with our [Privacy Policy] and [Cookies Policy], which comply with the GDPR (Regulation (EU) 2016/679) and Spanish law (LSSI, LOPDGDD). Those documents are separate from these Terms.
13. ACCESSIBILITY
We aim to make our website accessible in line with the European Accessibility Act (Directive (EU) 2019/882) and the EN 301 549 standard. See our [Accessibility Statement].
14. GOVERNING LAW, DISPUTES AND JURISDICTION
14.1 Governing law: These Terms are governed by Spanish law. However, if you are a consumer resident in another EU Member State, this choice does not deprive you of the protection of the mandatory consumer-protection rules of your country of habitual residence (Art. 6 Rome I Regulation).
14.2 Jurisdiction:
- For consumers, the courts determined by the EU consumer-jurisdiction rules (Regulation (EU) 1215/2012) apply: you may bring proceedings before the courts of your country of domicile or of Spain, and we may only bring proceedings against you before the courts of your country of domicile.
- For business customers, the courts of Cádiz, Spain have exclusive jurisdiction.
14.3 Alternative dispute resolution: Consumers may submit disputes to the competent Spanish Consumer Arbitration Boards (Juntas Arbitrales de Consumo), where available. (Note: the EU Online Dispute Resolution platform was discontinued on 20 July 2025 and no longer applies.)
15. CHANGES TO THESE TERMS
15.1 We may update these Terms. The terms in force at the time of your order apply to that order; changes are not applied retroactively to completed contracts.
15.2 For registered accounts and ongoing relationships, we will give reasonable notice of material changes and, where required, the opportunity to reject them or terminate.
16. SEVERABILITY
If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
17. CONTACT
Legal and regulatory correspondence: hello@sklyr.com Business hours: Monday–Friday, 10:00–18:00 (CET).